This FAQ guide is based on machine shop and machining questions and order-making questions and after-sales we are often asked. This is meant to provide general information but there are exceptions to some of the CNC prototyping or manufacturing answers listed below. If you think we haven’t addressed your subject, feel free to email or give us a buzz +86-13143254839

1.Q: What is CNC Machining?

A:CNC Machining is a process used in the manufacturing sector that involves the use of computers to control machine tools. Tools that can be controlled in this manner include lathes, mills, routers and grinders. The CNC in CNC Machining stands for Computer Numerical Control.

2.Q:What kind of machines do you have?

A:For the cnc machines, we have 35 sets including cnc lathe machines, cnc 3 axis, 4 axis and 5 axis machines. For the sheet metal fabrication machines,we have the lasering cutting machines, lasering bending machines, stamping machines with 25tons,85tons,125tons,250tons. Meanwhile for the inspection machines, we have the CMM and projector.

3.Q:If i need a CNC Machining quote,what kind of machining services do you offer?

A:In order to give you the most favorable prices, we will check how to make the parts by our cnc lathe machines, cnc 3 axis, 4 axis and 5 axis machines,and then chooes which one is the best.

4.Q:What are you hours of operation?

A:Our office working time is 8:00 am to 10:00 pm from Monday to Saturday.So if you have any question, just email or call us ,we will make the very fast response.
And our production working time is from 8:00 am to 6:00 pm for the daytime shif; and then our nighttime working time is from 8:pm in the evening to 7:00 am in the next day.

5.Q: Which industries use your cnc machine shop services?

A:We provide manufacturing for all industries that require metal and polymer parts. These sectors include automotive, machine building, railway, aerospace, electronics, energy and many more. Contact us if you have any questions about how we can help you with your application.

6.Q:Do you use Sketchup?

A:Yes,we do.

7.Q:What modeling software do you prefere to use?

A:Pro/E & Solidworks.

8.Q:What type of files do you accept?

A:We can accept native SolidWorks (.sldprt) or ProE (.prt) files as well as solid 3D CAD models from other CAD systems output in IGES (.igs), STEP (.stp), ACIS (.sat) or Parasolid (.x_t or .x_b) format. We can also accept .stl files and .pdf (2D).

9.Q:Can you make a replica of a part i have?

A:We are happy to do this,just send us the parts.

10.Q:Do you do cnc machining for individuals or just companies?

A:We work with a wide range of clients, from Fortune 500 companies (such as Jabil) to private.

11.Q:Do you do work on site?

A:Yes we do!

12.Q:How does CNC machining achieve such precision?

Computer-driven electric signals are emitted to control motors that are capable of tiny, incremental movements. These small movements provide the exact precision needed to create parts for today’s technology.

13.Q:Can you modify a part that I have?

A: With the help of our more than 15 engineering experience in this field, we are happy to help you modify your part to meet your request ,also could help you save the cost.

14.Q:What advantages does CNC machining offer over manual machining?

A:A computer-based technology, CNC machining produces intricate details and shapes that offer automated precision and repetitive capabilities that manual machining can’t match. The process is adaptable to last-minute or frequent changes in design, which makes it particularly suited for handling multiple applications in a short period of time. CNC machining also holds costs down by being highly efficient.

15.Q:Do you do manule machining or just CNC Machining?

A: Both.

16 Q:I do not have a CAD drawing, will you still work with me?

A:This is not a problem for us, we could make your idea into the part. No worry!

17 Q:What Materials do you CNC Machining?

A:We could make more than 50+metal and plastice,wood material, including,aluminum,stainless steel, brass,copper,steel,alloy steel, tool steel,delrin,ABS,nylon,peek,teflon,pp,pc,pvc,G-10, PPMA,Carbon fiber,walnut,beech,OAK.

18 Q:What kind of material do you stock?

A:Normally we donot have any stock for the metal and plastic material.Because all the material is ordered according to customers’ design.

19 Q:Can you provide finishing for my existing or custom parts?

A: Sure we have a wide range for the finishing,we could provide
Anodize Type II
Hard Anodize Type III
Zinc Plate
Nickel electroplating
Nickel Electroless plating
Power Coating
Black Oxided
Chromate Plated
Phosphate Plated
Heat treated
Logo making( lasering printing, silk printing)

20. Q:Are you a manufacturer or a trading company?

A:We are a 3000-square-meter factory located in Dongguan, China.

21 Q:Is a Non-Disclosure Agreement (NDA) signed per my request?

A:All your drawings is protected by confidentiality obligations.We will sign the NDA per your request.

22 Q:Can you speak good english?

A:Our engineers and project manager ,oversea sales have a good education, have both earned a bachelor's degree, and are very proficient in speaking and writing.

23 Q:How long will I have to wait to get a quote?

A:In order to give the most competitive prices,we need more time to check the production process including material cost and plating cost. So normally it will cost us 24 hours.However if it is very urgent,we could quote them in 1 hour.

24 Q:Do you provide samples?How long i could get the sample?

A:Yes,we will make the samples.
The most important thing is our sample production time is very fast, only need 5 working days.

25 Q:Do you provide first article of inspection (FAI) service?

A:FAI is the basic request for our company, we could also provide COC, Material certificate,Plating certificate.

26 Q:What is your MOQ?Do you accept small quantity jobs?

A: We do not have the MOQ limitation, because we could make from prototypes to mass production parts. So if you order only 1 pcs, that is workable for us. We could accept the small quantity jobs. No worry, just send it to us for quote.

27 Q:How do i pay for the parts? Do you accept credit cards?

A: We could accept CASH,TT,Paypal,Money gram,West-Union,also you could use the credit cards to pay for what you would like to buy.we are ok.

28 Q:What is your payment term?

A:After you approve the samples,we prefer to TT30% before production and TT70% before shipping, but this could be negotitated. For the long term customer ,we could apply cash on delivery.

29 Q. How do you control the quality?

A(1)Material inspection--Check the material surface and roughly dimension.
(2)Production first inspection--To ensure the critical dimension in mass production.
(3)Sampling inspection--Check the quality before sending to the warehouse.
(4)Pre-shipment inspection--100% inspected by QC assistants before shipment.

30 Q:Can we know the production process without visiting the factory?

A:We will offer a detailed production schedule and send weekly reports with digital pictures and videos which show the machining progress.

31 Q:Can i make the video to check my parts?

A: Why not. We could support your working time, even at night in China. Our production manager, project manager, sales, and QC will be there to help you make the inspection for the part. Contact us using ZOOM to check now!

32 Q: Does your company supply good packaging so that the products can't damage during transport?

A: Depending on the shape of the product, we use bubble wrap, blister, wooden boxes, pallets, cartons, etc. to protect the product, and our packaging is also very easy to open, which can save a lot of labor.

33 Q: What places are you able to ship?

A: Because our business is global, so we could ship the parts in anywhere in the world, this is not a big trouble for us.

34 Q: How do you ship my parts?

A: If the weight is small, such as less than 100kgs, we suggest shipping by DHL, FedEx, UPS, or TNT, this could save your shipping cost and imported tax.
If the weight is a little heavy, such as more than 200kgs, it is better to ship by sea. The shipping cost will be much cheaper.
This could be discussed later. We will give your our suggestions to help you ship the parts and make the customs clearance.

35 Q: If I don't have an import license, can you help me clear customs?

A: Sure, we could request our shipping company to help you make the customs clearance.

36 Q: How to reduce the importing tax? Do I need to pay any tax?

A: If you are a customer from the USA, it is no need to pay for tax as long as the value is less than 700$. Contact us, we will help you reduce the import tax.

37 Q: What is the price difference among EXW, FOB, CIF, DDP?

EXW- Ex Works

This is the most basic shipping intercom term that a supplier can provide. The seller makes the item available to pick up at the factory and is not responsible for the product once it leaves the factory doors. The buyer is responsible for transporting it from the factory and covers all export and import clearances and insurance costs. If you are getting initial quotes from a factory for the first time, then they will almost always give you a quote for EXW unless you explicitly ask for a quote in another term. The reason factories and supplier quotes in EXW is simply because it’s the lowest price for them, and it looks good when you're comparing quotes, and you need the lowest price.

FOB - Free On Board

FOB means that the seller ships the goods to the nearest port, and the seller is responsible for everything after that. The Seller will drop this off at the port of shipment, and the Buyer will either pick it up themselves or more commonly work with a freight forwarder to ship it for them. The seller is the one to clear the goods for export, and the buyer is responsible for the goods from the port onwards. It’s vital when getting FOB quotes to make sure that you get the port's name that they are dropping the goods off at.
One of the big reasons this is the most popular intercom term used that the Export port is a good place to have a 3rd party inspection service inspect the goods. Further, the seller is responsible for all activities in the country of export. Simultaneously, the Buyer is responsible for all activities once the goods leave the country, making things simple. Besides, most freight forwarders will have an office at or near the port, and it’s an easy spot for them to pick up the goods on your behalf.

CIF - Cost Insurance and Freight

Effectively similar to the one above except that the buyer will require the seller to take on the risk or obtain insurance on the good until the destination port. The seller bears all costs of shipping and assumes the risk of the goods until the destination port. The seller is also responsible for clearing customs, but the buyer is responsible for paying the duty. Again this is effectively the same as CIP, except CIF is specifically for water.

DDP - Delivered Duty Paid

In these terms, this means that the seller pays for and is responsible for everything. The seller pays all costs and assumes all risks to the final destination. The buyer is only responsible for unloading the goods once they arrive at the final destination as chosen by the buyer.
We often get asked, why don’t you get every project DDP? I will say it is the easiest for the buyer, but it will not be the cheapest. The Seller is the one that picks the shipping company and will choose the one they like best and not the cheapest or most reliable. You are putting a ton of trust in the shipping company. If you want, I would suggest you get a quote for DDP from your supplier, then get a quote for FOB and a quote from a freight forwarder and compare the two's final total price.

38 Q. What happens if testing fails once we received the parts and what is the procedure on that?

A:Our normal procedure is, if there is no problem with price and other matters, we would send you some samples first, if there is no problem with it too, we would start to mass process, and give QC 100%.
Of course, If there is a third party come to our company to make the inspection, we would coordinate it.
And if there is a problem with a product, We would confirm if could be repaired again first, if not, we would produce a new product again and assume the cost.